Answers, and the tools you already have.

A courier account gives you a pickup scan and a delivery scan. We run scheduled routes, record who is holding each item the whole way through, give your team a portal to log into, and keep the history per item so you can still answer a question about it months later.

No. The portal runs in a browser. Our riders use our own app on their phones, so there’s nothing for your side to set up beyond a login for whoever needs to see what’s going on.

Yes. Anyone with the order number can check progress on this site without an account. They see the stages and the status, and nothing else. Addresses, contacts and proof of delivery stay behind your portal login.

The rider records why, and that goes against the item with a time on it. You can then tell us to hold it, try again, or return it to you under its own tracking number. What doesn’t happen is silence.

Each item is scanned and manifested on its own, a named rider is responsible for it throughout, and the rider can’t confirm delivery unless the barcode matches and they’ve entered who received it. What you can see in the portal is scoped to your own organisation.

Yes. On-time and first-attempt rates by route and period, pulled from the same scans our operations team works from. Nobody compiles them by hand, so the number in your review is the number we see.